Last updated: October 2, 2025

Welcome to instaDialog ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our software-as-a-service platform, websites, and related services (collectively, the "Service"). By accessing or using the Service you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement to use the Service.

2. Accounts & Registration

• You are responsible for creating and securing your account and for all activity that occurs under your account.
• You agree to provide accurate and complete information and to keep it up to date.
• We may suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive activity.

3. Services & Subscriptions

The Service is provided on a subscription basis and may include free trials, tiered plans, or custom enterprise agreements. Unless otherwise stated, subscriptions renew automatically at the end of each billing period.

• Fees are payable in advance and are non-refundable except as required by applicable law or as stated in our refund policy.
• We may change subscription fees or introduce new fees; we will provide notice where required by law.

4. Payment

Payments are processed through third-party payment processors. By providing payment details you represent that you are authorized to use the chosen payment method.

5. License & Restrictions

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

• You will not: reverse engineer, copy, modify, sell, sublicense, or create derivative works from the Service.
• You will not use the Service to store, process, or transmit illegal, infringing, or harmful content.

6. User Content & Ownership

You retain ownership of the content you upload to the Service ("User Content"). By uploading or submitting User Content you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display the User Content solely to provide, improve, and promote the Service.

7. Privacy

Our Privacy Policy explains how we collect, use, and disclose information from users. By using the Service you agree to our Privacy Policy.

8. Confidentiality

Each party will keep confidential the other party's confidential information. We will not disclose your confidential information except as necessary to provide the Service or as required by law.

9. Warranties & Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising out of or related to these Terms or the Service is limited to the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater. We are not liable for indirect, incidental, special, exemplary, or consequential damages.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

12. Termination

Either party may terminate for material breach if the breach is not cured within 30 days of notice. We may suspend or terminate access to the Service for abuse or misuse without prior notice.

13. Changes to Terms

We may update these Terms from time to time. We will post changes on our site and, when required, provide notice. Continued use of the Service after changes indicates acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles. You and we agree to submit to the exclusive jurisdiction of the courts located in that jurisdiction.

15. Contact

If you have questions about these Terms, please contact us at hello@instadialog.com.